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Mark Gimein

Thursday, Aug 12, 1999 4:00 PM UTC1999-08-12T16:00:00Zl, M j, Y g:i A T

The burger machine

Who needs Ronald McDonald when you can order two all-beef patties, special sauce, lettuce, cheese, pickles, onions, on a sesame seed bun from a machine?

The Wall Street Journal reported Wednesday that McDonald’s is experimenting with replacing live counter people with “electronic ordering kiosks” at its Chicago research laboratory and a Wyoming franchise. Yes, this is the same McDonald’s that not so long ago proudly filled its television commercials with glowing shots of the uniformed scrappy teenagers and well-scrubbed elders who made up the McDonald’s family.

Minimum wage doesn’t get you quite as far as it once did in these days of hyper-prosperity, so it’s not surprising that Mickey D’s would think of addressing the chronic shortage of cheap labor by replacing its counter staff with machines. What’s troubling, however, is that early results seem to indicate that McDonald’s customers actually like it.

At the Wyoming franchise, customers who used the burger-ordering machine (or automated burger server, perhaps?) wound up ordering an additional $1.20 worth of food on average than customers who ordered from a human. That’s roughly an extra helping of medium fries per order. Maybe it’s because there is something peculiarly compelling about a machine’s voice. Imagine “2001′s” Hal — sweet, treacly and yet somehow commanding — telling you, “You would like fries with that, wouldn’t you?”

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Tuesday, Jan 4, 2000 5:00 PM UTC2000-01-04T17:00:00Zl, M j, Y g:i A T

“Competitive strategy is not an end in itself”

HearMe's Paul Matteucci talks about the future, the Stanford mafia and what Silicon millionaires are going to do with their money.

"Competitive strategy is not an end in itself"

In the age of the Internet insta-millionaire, it’s easy to forget that the dot-com explosion is fueled not just by wide-eyed visionaries bobsledding their way to Net riches and programmers working through marathon coding sessions, but by seasoned strategists who remember what the business world was like before there even was an Internet.

Paul Matteucci, CEO of HearMe.com, has worked in Silicon Valley since the mid-1980s. He spent years studying and managing the workings of computer-hardware companies like Tandem and Adaptec before teaming up in 1996 with Brian Apgar, an engineer, and Brian Moriarty, a game designer, to launch Mpath, a company that let gamers play strategy and shoot’em-up games over the Net. Since then, he’s deftly steered the company through a series of big changes that included changing its main line of business from games to voice-enabled chat sites — the Web’s much-more-sophisticated answer to the telephone party line — and a corresponding name change to Hearme.com. And, naturally, he’s taken it through that key Silicon Valley rite of passage for both company and chief executive — the public offering.

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Tuesday, Jan 4, 2000 5:00 PM UTC2000-01-04T17:00:00Zl, M j, Y g:i A T

Predictions for 2000

Cowhide computers, Russians in Redmond and other tech possibilities for the new year.

Technology has permeated most every aspect of our lives — but the engineers and entrepreneurs who’ve introduced us to such innovative masterpieces as robotic dogs and Bob are tireless. Looking forward to a new year that will surely bring further evidence of their ceaseless creativity, we hereby salute some great ideas for the future.

Computer couture

As we leave the gray depths of the 20th century for the Bondi Blue sky of a radiant future, we’ll be thinking really different. Look for beige computer boxes to be replaced by a rainbow of colors, as computer manufacturers partner with candy and cereal makers. Don’t be surprised when Dell starts a Froot Loops line and Emachines, furiously looking for the Gen-Y angle, starts selling a Pentium III-powered Starburst line. Big Blue, of course, will launch a new line of ThinkPads in five tangy flavors: blueberry, blueberry, blueberry, blueberry and, yes, blueberry.

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Janelle Brown is a contributing writer for Salon.  More Janelle Brown

Kaitlin Quistgaard, Salon's former technology editor, writes frequently about the arts and South America, where she once lived.  More Kaitlin Quistgaard

Wednesday, Dec 15, 1999 5:00 PM UTC1999-12-15T17:00:00Zl, M j, Y g:i A T

Microsoft, Mahir and money, money, money

A software superpower is declared a monopoly, free software rakes in billions and money makes the world go round: The year in tech.

Forget the coming-out parties of years past. In 1999, the Net grew up and went to work — and its long-standing promise to change the way we do business became an inescapable reality. While the year was thin on technological breakthroughs — with mammoth influences like America Online, AT&T and Microsoft focused on politics (whether to compete or cooperate with each other) rather than innovation — e-commerce took off. Online retailers selling everything from kitty litter and canned tuna to diamond rings, fine art and haute couture blanketed the Web, while a slew of dot-com companies forged a path toward pay-per-use software rentals, business-to-business auctions of surplus supplies and, of course, comparison-shopping services. No matter how many ideas Net companies came up with, there weren’t enough to go around, leaving clusters of nearly identical businesses sprouting up like mushrooms after a rain. We’ve seen this competitive landscape before — when hundreds of Internet service providers, or a dozen search engines, or a couple of browsers battled it out — and we don’t think we’re going out on a limb when we say consolidation could be the watchword next year.

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Janelle Brown is a contributing writer for Salon.  More Janelle Brown

Andrew Leonard

Andrew Leonard is a staff writer at Salon. On Twitter, @koxinga21.  More Andrew Leonard

Kaitlin Quistgaard, Salon's former technology editor, writes frequently about the arts and South America, where she once lived.  More Kaitlin Quistgaard

Friday, Dec 10, 1999 12:00 PM UTC1999-12-10T12:00:00Zl, M j, Y g:i A T

Dissecting the VA Linux IPO

Its stock soared 698 percent on opening day -- but does that mean investors really believe it's got a gilded future?

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As absolutely everyone who has been following the markets knows, the stock of VA Linux, a builder of powerful Intel-based servers tailored to run the Linux operating system, skyrocketed on Thursday to close $239 a share, an astounding 698 percent gain on its first day of trading. Early in the day, it went as high as $320.

Investors, including a few lucky E-Trade account holders, who got shares at the offering price of $30 a share whooped with joy. Meanwhile, other observers gasped in horror. Stock message boards on discussion sites like Raging Bull and Silicon Investor were filled with posts expressing astonishment that anyone would pay this price for a hardware company with $17 million in sales last year.

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Thursday, Dec 9, 1999 5:00 PM UTC1999-12-09T17:00:00Zl, M j, Y g:i A T

Dot-com dogs

With Net-stock fever showing no signs of cooling, mediocre IPOs are growing as plentiful as fleas on a stray hound.

Going public,” circa 1990: Build a company with substantial revenues and growing profits. Sell shares in it to investors who hope it will grow even bigger.

“Going public,” circa 1999: Start a company, add a “.com” to the name, sell shares in it to investors who hope to make a quick killing before the Net frenzy ends.

There is hardly an investor who does not profess to believe that the frenzy for Internet stocks is a bubble waiting to burst. Yet the dot-com stock fever continues unabated. In November alone, 40 companies filed documents with the Securities and Exchange Commission announcing their intention to go public. Most are building their businesses around the Net, or at least claiming to.

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