Microsoft

Letters to the Editor

What's to become of Microsoft? Plus: Putting McKinney's life in Judy Shepard's hands; who unearthed the L.A. Times controversy?

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“It reads like a novel”
BY JANELLE BROWN

(11/06/99)

and

Do the paranoid survive?
BY MARK GIMEIN

(11/06/99)

and

Is Linux the real remedy?
BY ANDREW LEONARD

(11/06/99)

Mark Gimein’s article appears to miss the point of the monopoly charges — that Microsoft’s charges are about
business practices and not the prevalence of any operating system. At
the time Microsoft released its browser, Netscape was the world leader
among Web browsers, with only the poorly featured Mosaic and Lynx to
challenge it. What Microsoft feared was not a Netscape operating system, but the cross platform nature of the Web browser itself — which meant a UNIX, Macintosh or BeOS user could
browse the Web just as well as a Windows user. All Microsoft had to do
to stop Netscape was cause slight incompatibilities with the underlying
operating system, forcing users to choose a substandard browser over an
incompatible one. By doing this, Microsoft caused Netscape such financial
trouble that they got bought by America Online and could never again
properly compete.

Also, Linux rightly shouldn’t have been much of a consideration in the
proceedings. Linux companies don’t sell operating systems, but
technical support, training, hardware certification, consulting,
commercial applications and CDs primarily containing free software.
Linux companies are in a different business than Microsoft is, so Judge Jackson was right to discount Linux in his judgment, despite its overwhelming presence in the server market and increasing success on the desktop.

– Colin Lee

The situation is similar to the film business. In times past, a single
company could own a studio and a chain of theaters. Eventually the
government realized the unfair advantage such an arrangement poses. The
theater chain can freeze out movies made by anybody else, studio or
independent. Outside software companies, while free to develop new software
to run on Windows, have access neither to the inner details of the current
version, nor the design plans for future versions. Having both, Microsoft
applications developers have a pronounced advantage over outsiders. This is
the crux of the problem.

If anything is to be done about Microsoft’s monopoly, it is to break the
company into two — one that sells operating systems and one that sells
applications. It’s perfectly all right if
the world decides on one OS standard; and it’s perfectly all right if the
world decides that Word is the world’s greatest word processor.
The playing field would be leveled, however, and the
company having the right combination of innovation and marketing would be
the most successful in each market segment. Should it turn out to be
Microsoft — or whatever its successors might be called in the future — so be
it. Other companies would have only themselves to blame.

– Arthur Fuller

I think the judge needs to step back and take another look. No one has made an operating system that works as well as Windows. The competition loses because the product isn’t up to standards, or just plain doesn’t work. Microsoft has “squeezed” out no one.

Breaking up AT&T was not good. The phone services have turned to
total crap, and the prices for them are outrageous. The local phone company I have is
the pits. And the cell phone service is absolutely lousy and way too expensive.

Breaking up Microsoft will create the same problems: bad products, and bad service. One mess has been made in communications, and now the government is working on making another mess. This is a free enterprise country: Come up with a better
product, or make a career change.

– Renee E. Jones

Eric Raymond’s critique of the Microsoft antitrust suit ignores legal history. Several huge monopolies have been smashed by government lawyers — oil, railroads, banking, tobacco and telecommunications — to the benefit of all. To think that market forces do this service automatically is wishful
thinking and reflects an absolutist faith in capitalism, a mental relic of
the Cold War. Anyone who has shopped Linux has done so for ideological reasons — not
purely motivated by consumerist behavior.

– Brian Bagley

A dramatic moment of mercy
BY DAVE CULLEN

(11/05/99)

I wish I could hug Judy Shepherd right now. Nobody ever said doing the
right thing was easy, and I’m sure she’ll second-guess her decision for
the rest of her life. But I’d like her to know that what she did for the
killer of her child made me have a little more faith in humankind.

– Barbara Ingalls

Royal Oak, Mich.

I find it quite extraordinary that the McKinney case suggests that the
fate of a convicted killer should be left in the hands of the victim’s
family. I suppose it makes clear that the death penalty is being justified
solely on the basis of retribution — “an eye for an eye.” This Old Testament
notion should have been discarded long ago.

The only “civilized” justification for the death penalty is deterrence,
and that has been shown to be empirically highly questionable. Allowing the
victim’s family to decide whether a killer should be put to death seems to me
to encourage a kind of vigilantism which is crude and unseemly at the end of
the 20th century.

– Ed Rogers

Branchburg, N.J.


“It’s happened again”

BY DAN SAVAGE

(11/05/99)

I am quite sure that as Dan Savage was investigating the mysterious open garage, with
an at-large killer in the neighborhood, the thought occurred to him that
he was not in a very good position to defend his home.
It was curious that he did not just leave and attempt to contact the local police; perhaps deep down
he knew that they would be too busy to assist him. Even with
an at-large killer running around within blocks of his home, Dan’s reflex
is to call for the elimination of my handgun so that he will feel safer
in his home. Go figure.

– Ric Diola

Dan Savage mentions a curious point: Why
not stronger national gun laws? Is it not the patchwork of state laws
that have allowed gun-running from state to state, setting up a black
market that supplies anyone, no matter the age nor rationale, who has the
ready cash and spiteful nerve to buy a hot gun? Or is this observation
too simplistic to be taken seriously?

Odd how states refuse to pass laws to regulate guns while they smarmily
hide behind a federal document — the Second Amendment — that only
mentions a collective right, not an individual right. Does anyone think
the framers pictured slaughter in our schools, streets and work places
as the result of the Second Amendment? I doubt it. And don’t anyone give
me any of that crap about how if the people in the schools, churches and
offices had only been packing, or about how a well-armed citizenry is a
peaceful one. Look at the way rageful drivers turn their everyday
conveyances into weapons. Like they should have shotguns in the front
seat?

I suggest all concerned read the rest of the Constitution and
learn about the “well-regulated militia.”

– Peter D. Barry

Austin, Texas

Rudy loses big — but does it matter?
BY ANDREA BERNSTEIN

(11/05/99)

Andrea Bernstein’s piece was right on point about the potential the New
York City charter reform referendum has for predicting the way the
partisans will line up in the forthcoming Clinton-Giuliani Senate campaign. But she leaves out several facts that may help out-of-towners understand the nuances of the issues.

First, the original impetus for the charter reform proposals was Mayor
Rudy Giuliani’s attempt to forestall Council Speaker Peter Vallone’s likely
effort to put a referendum on the ballot asking voters to pass on building
a new Yankee Stadium in Manhattan — a pet Giuliani project that is seen
as a disaster by most Manhattanites, to say nothing of traditional Yankee
fans. New York City election law preempts any referendum if charter
reform is on the ballot. So while the motivation for charter reform was
indeed to preserve the mayor’s legacy, it had its roots in his attempt to
make Manhattan safe for George Steinbrenner.

Second, the public advocate’s office was created in the last wave of
charter reform when the Board of Estimate, which held co-equal, or
greater, powers with the mayor on many city budgeting issues — was ruled
unconstitutional as a violation of the “one-man, one-vote” rule. While
not having much direct power, the public advocate’s office was seen as a
possible antidote to the mayor’s increased power. That was a perfect
setting for Giuliani critic Mark Green, who in addition to being a
former Nader’s Raider has also been a regular Democratic candidate for
Senate and governor. It was specifically to prevent Green from being
appointed to fill out the end of Giuliani’s term that the succession
issues were proposed.

Third, Bernstein neglected to mention that there were several items on
the charter reform proposal — “gun free” school zones, streamlined
budgeting processes, reorganization of city government agencies — that
were supported in principle by many, but that Giuliani insisted that
all the proposals be voted up or down as a package, so that his pet
projects could be accepted (he hoped) as part of a package of greater good.

Finally, the Chris Ofili painting is not “dung-spattered” — it is
decorated, with the dung elements carefully placed.

– Alan Straus

New York

Seventeen brothels of Asian sex slaves exposed in Atlanta
BY HANK HYENA

(11/02/99)

Several articles from
this past week are not appropriate, given Hank Hyena’s irreverent and arcane approach and the amusing nature of the forum. As the editors stated, Naked World is intended to “weigh in” on sex and sexuality worldwide, as well as sexual nature and cultural sexuality.
Systematic rape as a tool of war, forced prostitution and
sexual torture fall into the category of violence, not
sexuality. Although Hyena did allow the slightest tone of
respect when discussing these incidents, the humor and
sarcasm Hyena has established as the tone of the column was
overwhelmingly offensive. He should stick to the truly
sexually amusing and intriguing (there’s enough out there),
without sexualizing and trivializing violence against women.

– Brook Partner

New York

Meltdown at the L.A. Times
BY SEAN ELDER

(11/06/99)

Although it is loudly claiming credit, New Times did not expose the L.A. Times’
stupid Staples Center deal — the Los Angeles Business Journal did. New Times’
piece, which ran in its Oct. 21 issue, was followed by stories in the New
York Times, the Wall Street Journal, the Washington Post and the Boston
Globe. But it was Dan Turner of the weekly L.A. Business Journal who deserves
the credit. He exposed the deal and outlined the
potential fallout the day after the special edition of the Sunday magazine
appeared. New Times can claim supremacy all it wants, but that doesn’t change
the fact that it is taking credit for someone else’s scoop.

– Katherine M. MacGregor

Los Angeles

Editor’s note: See Sean Elder’s Media Log on the question of who broke the L.A. Times-Staples Center story.


Late bloomers

BY MELANIE REHAK
(11/05/99)br>

A poetry column is an appropriate expansion of Salon’s regular
features. Glad to see it. Perhaps as the column evolves, aspirations for
highfalutin literary criticism will be dropped for the conversational
accessibility of your other articles. That said, a monthly verse review does
not seem frequent enough; how about biweekly?

– Ben Pollock

Springdale, Ark.


Nursing a problem

BY DENA BUNIS
(11/03/99)

In your article regarding hiring foreign nurses to fill in shortage
gaps, you failed to mention one important reason hospitals prefer to hire foreign nurses to fill in during shortages. Foreign nurses are heavily abused by hospitals. They are forced to
work through lunch breaks without compensation. They are sometimes not
paid for overtime. They come in early and leave late. The hospitals love
this; they get one foreign nurse to do the job of two American nurses.
I’ve been a nurse for 11 years, and I can honestly say it’s the most
abusive job there is. It’s even worse for foreign nurses.

– Dominick Montelbano, R.N.

Latest WikiLeaks: Microsoft aided dictator

Bill Gates' deal with the government of Tunisia, and other instances of officials and corporations behaving badly

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Latest WikiLeaks: Microsoft aided dictatorBill Gates and former Tunisian President Zine el Abidine Ben Ali.

(UPDATED BELOW)

Politicians and corporations behaving badly: that’s one theme that emerges from the latest secret State Department cables released by WikiLeaks.

The new revelations don’t measure up to the seriousness of the alleged massacre of civilians by U.S. troops in Iraq that I delved into over the weekend. But they are still very much worth noting.

A cable from 2008 titled “Mayawati: Portrait of a Lady” reports that the chief minister of India’s Uttar Pradesh state (the country’s most populous) once dispatched an empty private jet to Mumbai to procure her favorite brand of sandals:

Mayawati’s full majority victory in May 2007 UP State Assembly elections left her beholden to no one and has allowed her to act on her eccentricities, whims and insecurities. When she needed new sandals, her private jet flew empty to Mumbai to retrieve her preferred brand. According to Lucknow journalists, she employs nine cooks (two to cook, the others to watch over them) and two food tasters.

At a press conference today, Mayawati called the report “wrong, baseless, and disgusting.” She also asked that Julian Assange be put “into a mental asylum.”

Read the original cable here.

Jumping over to the Middle East and North Africa, two more revelations of interest: First, it appears that U.S. diplomats were skeptical of a deal between Microsoft and the now-deposed dictator of Tunisia, Zine al-Abidine Ben Ali.

In a September 2006 cable flagged by ZDNet, an official at the embassy in Tunis expressed reservations about a deal that provided “for Microsoft investment in training, research, and development, but also commits the GOT [Government of Tunisia] to using licensed Microsoft software.” The basic concern was that the software giant would be helping Ben Ali’s regime oppress Tunisians more effectively.

Wrote the author of the cable:

Microsoft’s reticence to fully disclose the details of the agreement further highlights the GOT emphasis on secrecy over transparency. In theory, increasing GOT law enforcement capability through IT training is positive, but given heavy-handed GOT interference in the internet, Post questions whether this will expand GOT capacity to monitor its own citizens. Ultimately, for Microsoft the benefits outweigh the costs.

The company did not comment to ZDNet. I’ve asked Microsoft for comment and will update this post if I hear back.

Finally, a cable from Iraq flagged by AFP provides a snapshot of the ever-increasing reliance on private military contractors by the United States. The basic concern was that Iraq, which had already banned Blackwater from the country after the notorious 2007 Nisour Square shooting, would also ban all former Blackwater employees. And the U.S. still relied on the same corps of former Blackwater employees who had joined other firms like Triple Canopy and DynCorps.

From a January 4, 2010 cable:

[A government spokesman] also indicated that the GOI [Government of Iraq] might expel former Blackwater employees out of Iraq, potentially complicating security services for the Embassy. …

[T]here are many former Blackwater employees at other private security companies in Iraq, most notably Triple Canopy and DynCorps providing security services to us.

Another cable written a week later reported that, “The Embassy understands that Triple Canopy currently employs several hundred former Blackwater employees.”

UPDATE: A Microsoft spokesperson sends along this statement:

Microsoft partners with countries around the world to help spur local IT innovation and job creation, help broaden access to IT, and to enable governments to adopt IT in the delivery of services to citizens. This has been the focus of our work in Tunisia.

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Justin Elliott

Justin Elliott is a reporter for ProPublica. You can follow him on Twitter @ElliottJustin

Microsoft to buy Skype for $8.5 billion

Purchase will mark largest acquisition in the software maker's 36-year history

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Microsoft to buy Skype for $8.5 billion

Microsoft Corp. said Tuesday that it has agreed to buy the popular Internet telephone service Skype SA for $8.5 billion in the biggest deal in the software maker’s 36-year history.

Buying Skype would give Microsoft a potentially valuable communications tool as it tries to become a bigger force on the Internet and in the increasingly important smartphone market.

Microsoft said it will marry Skype’s functions to its Xbox game console, Outlook email program and Windows smartphones. The company said it will continue to support Skype on other software platforms.

The sellers include eBay Inc. and private equity firms Silver Lake and Andreessen Horowitz.

About 170 million people log in to Skype’s services every month, though not all of them make calls. Skype users made 207 billion minutes of voice and video calls last year.

Most people use Skype’s free calling services, which has made it difficult for the service to make money since entrepreneurs Niklas Zennstrom and Janus Friis started the company in 2003. An average of about 8.8 million customers per month, or just over 1 percent of the user base, pay to use Skype services.

Skype lost $7 million on revenue of $860 million last year, according to papers that the company has filed since announcing its intentions last summer to launch an initial public offering of stock. The IPO was later put on hold. Skype’s long-term debt, net of cash, was $543,883 at the end of 2010.

The Skype takeover tops Microsoft’s biggest previous acquisition — a $6 billion purchase of the online ad service aQuantive in 2007.

Microsoft said Skype will become a new business division headed by Skype CEO Tony Bates, who will report directly to Ballmer.

Although it makes billions from its computer software, Microsoft has been accustomed to losing money on the Internet in a mostly futile attempt to catch up to Google Inc. in the lucrative online search market. Microsoft got so desperate that it made a $47.5 billion bid to buy Yahoo Inc. three years ago, but withdrew the offer after Yahoo balked. Yahoo is now worth about half of what Microsoft offered.

Microsoft would be Skype’s second large-company owner. EBay bought Skype for $2.6 billion in 2005, but its attempt to unite the phone service with its online shopping bazaar never worked out. It wound up selling a 70 percent stake in Skype to a group of investors led by private equity firms Silver Lake and Andreessen Horowitz for $2 billion 18 months ago.

Besides eBay, Silver Lake and Andreessen Horowitz, Skype’s other major shareholders are Joltid and Canada Pension Plan Investment Board.

 

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Steve Jobs beats Microsoft with an iPad club

The last time life was this good for Apple, the PowerBook was new and Windows 3.1 had yet to launch

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Steve Jobs beats Microsoft with an iPad clubThe Mac Classic II

The news that for the first time in 20 years, Apple’s quarterly net profit — $5.99 billion — has exceeded Microsoft’s — $5.23 billion — is remarkable for a couple of reasons. First, there’s the fact that the massive success of the iPad has pounded the market for consumer laptops and notebooks running Windows.

From Bloomberg:

Consumer PC shipments dropped 8 percent in the quarter, Microsoft Chief Financial Officer Peter Klein said. Netbooks — the cheap laptops that became popular during the recession — plunged 40 percent, partially because of defections to tablet computers, he said.

When Steve Jobs debuted the iPad 15 months ago, critical appraisals were all over the map, from effusive to dismissive, but I don’t think even the most gaga fanboy predicted that in little more than year the tablet would have meaningfully reshaped the entire personal computing industry.

But the symbolism here is even more powerful. In 1991, Apple was still pumping out popular products — that year the company introduced its first serious laptop, the PowerBook 100, along with its high-end Quadra and the iconic-looking Mac Classic II.

Then, in April 1992, Microsoft released Windows 3.1 and brought the mouse and multitasking to the PC masses. And that was that. Apple’s attempt to sue Microsoft for coopting the “look and feel” of the Macintosh in earlier iterations of the Windows operating system failed miserably, and for most of the 1990s, the company was an also-ran. Die-hard Apple lovers still claimed aesthetic superiority over the commodified Windows-Intel nexus, but they were like yapping Chihuahuas — indefatigable and noisy but hardly dangerous. Microsoft proceeded to throw its weight across the entire industry, crushing its competitors and even shrugging off the best antitrust efforts of Bill Clinton’s Department of Justice.

And yet now the iPad and the iPhone rule supreme — where litigation failed, a superior design philosophy has triumphed, at least for now. It’s one of the most extraordinary stories in the history of personal computing.

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Andrew Leonard

Andrew Leonard is a staff writer at Salon. On Twitter, @koxinga21.

Nokia, Microsoft in pact to take on Apple, Google

World's largest mobile maker will use Window's software as the main platform for its smartphones

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Nokia, Microsoft in pact to take on Apple, GoogleSmartphones like the Nokia 5800 will now be programed with Microsoft Window's Phone software in a partnership aimed at taking consumers away from iPhones and Androids.

Technology titans Nokia and Microsoft are combining forces to make smart phones that might challenge rivals like Apple and Google and revive their own fortunes in a market they have struggled to keep up with.

Nokia Corp., the world’s largest maker of mobile phones, said Friday it plans to use Microsoft Corp.’s Windows Phone software as the main platform for its smart phones in an effort to pull market share away from Apple’s iPhone and Android, Google’s software for phones and tablets.

The move marks a major strategy shift for Nokia, which has previously equipped devices with its own software. Analysts said the deal was a bigger win for Microsoft than Nokia, whose CEO Stephen Elop in a leaked memo this week compared his company to a burning oil platform with “more than one explosion … fueling a blazing fire around us.”

Nokia said the partnership would “deliver an ecosystem with unrivaled global reach and scale.” However, it warned that the new strategy would also bring “significant uncertainties,” and said it expects profit margins to be hit by strong competition from rivals.

Nokia’s share price plunged 9 percent to euro7.43 ($10.11) in afternoon trading in Helsinki.

Elop, a Canadian national, joined Nokia from a senior executive position at Microsoft last year. The first non-Finn to lead Nokia, he is under intense pressure to reverse the company’s market share losses to North American and Asian competitors.

“Nokia is at a critical juncture, where significant change is necessary and inevitable in our journey forward,” Elop said. He added the company was aiming at “regaining our smart phone leadership, reinforcing our mobile device platform and realizing our investments in the future.”

Speaking later to analysts in London, he declined to say when Nokia would introduce a new device running on Windows Phone. But he said Nokia won’t bury its own Symbian operating system or the new Meego platform that it is currently developing.

The Symbian technology is being used in 200 million phones with 150 million more expected on the market, Elop said.

Android surpassed Symbian to become the world’s No. 1 smart phone software in the fourth quarter of last year, according to the Canalys research firm.

Microsoft CEO Steven Ballmer said the partnership would give the team “more innovation, greater global reach and scale.”

“We need to, and we will, collaborate closely on development … so we can really align and drive the future revolution of the mobile phone,” he said.

The key challenge will be to come up with devices of a quality level and hip factor that helps position Windows Phone as an attractive alternative to iPhone or Android.

Windows Phone 7, which was launched last year, still has a lot of catching up to do in terms of both the number of users and the number of “apps” available for the phones.

Nokia said its expertise in developing new software with Microsoft will be “on top of the platform in areas such as imaging, where Nokia is a market leader.” Its map services will be a core part of the new device as will Microsoft’s Bing search engine, Nokia said.

Neil Mawston of London-based Strategy Analytics said Microsoft was the big winner in the partnership, by teaming up with the biggest mobile hardware vendor in the world.

“In terms of expanding their distribution reach, this is a huge win for Microsoft,” he said.

For Nokia the deal leaves uncertainty about what will happen to its current Symbian operating platform. Mawston said he expects it to be phased out within two years and “completely, or at least mostly, replaced by Windows Phone.”

Although Nokia still is the mobile industry’s biggest handset maker, its market share has plummeted from a high of 41 percent in 2008 to 31 percent in the last quarter of 2010.

It has also lost its innovative edge in the fiercely competitive top-end sector and is virtually invisible — with a 3 percent share — in the world’s largest smart phone market, North America.

Apples’ iPhone has set the standard for today’s smart phones and Research In Motion Ltd.’s BlackBerrys have become the favorite of the corporate set. More recently, Google Inc.’s Android software has emerged as the choice for phone makers that want to challenge the iPhone.

“Today, developers, operators and consumers want compelling mobile products, which include not only the device, but the software, services, applications and customer support that make a great experience,” Elop said.

He warned of further layoffs and restructuring, saying Nokia must “improve the speed and nimbleness and agility of the organization … by taking significant steps in how we operate.” He gave no details.

The company said it will announce a new leadership team and organizational structure “with a clear focus on speed, results and accountability.”

Nokia, which claims 1.3 billion daily users of its devices, said it hopes the “broad, strategic partnership” with Microsoft will lead to capturing the next billion users to join the Internet in developing growth markets.

Jyrki Ali-Yrkko, from the Research Institute of the Finnish Economy, described Nokia’s cooperation with Microsoft as “surprising.”

“The strengths will be in Microsoft’s strong position in various corporate solutions and server solutions, but its weakness is that Microsoft perhaps doesn’t have a broad, user-oriented group of developers like those around Android or Apple,” Ali-Yrkko said.

——

Online:

Nokia: http://www.nokia.com

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Ray Ozzie leaves Microsoft

He was considered a possible heir apparent; his departure is bad news for the software giant

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Ray Ozzie leaves MicrosoftRay Ozzie

Ray Ozzie gave me hope for Microsoft. When he joined the software behemoth after it bought his collaboration-software company, Groove Networks, he brought qualities to the executive suite that Microsoft sorely needed. The most notable was an appreciation that the software world was moving toward models of cooperation with others as much as plotting their ruination. He was considered a potential, even likely, successor to Steve Ballmer, the only other CEO Microsoft has had besides Bill Gates.

So much for that idea. Ozzie’s departure, announced today in a weirdly low-key manner, shows that Microsoft is still struggling to define itself for the Internet era.

Ozzie was the company’s Chief Software Architect, a position held previously by Bill Gates after he stepped down as CEO. It was an ideal fit: Ozzie’s technical talent and vision for what we could do with technology were extraordinary. At Microsoft he headed up an effort to move the company toward the era when software was more online than not, a sea change for a company that had for its entire existence been all about what amounted to packaged goods.

I’ve been an Ozzie fan for years. To journalists who covered his doings, he was patient in helping us understand what he was doing. Just what that was could be hard to grasp, given how far ahead of his time he proved to be on project after project at several companies including Groove and, before that, Lotus Notes.

For all his qualities, Ozzie didn’t push Microsoft fast enough toward the future, or else his pushing was resisted. Microsoft dallied way too long to get into the “cloud” where software becomes as much as service as a product you buy. The competition — Google, Amazon and others — is more entrenched now, and for all the formidable technical talent at Microsoft, the company hasn’t caught up in key areas. Keep in mind, however, that Microsoft’s bread and butter (and gold and diamonds) remains in the licensed-software market, where it’s still an absolutely huge and immensely profitable enterprise.

It’ll be fascinating to see what Ozzie does next. I find myself hoping he’ll try something in the social-entrepreneurship arena. Certainly he can live with a lower paycheck than most of us.

As for Microsoft, which keeps losing (or expelling) top executives, the questions grow more urgent. Ballmer has been a better CEO than his critics say, but if the board isn’t pushing him to line up a solid successor, and soon, the directors are falling down on the job.

 

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A longtime participant in the tech and media worlds, Dan Gillmor is director of the Knight Center for Digital Media Entrepreneurship at Arizona State University's Walter Cronkite School of Journalism & Mass Communication. Follow Dan on Twitter: @dangillmor. More about Dan here.

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