Farhad Manjoo
The 2010 census scraps handhelds for pen and paper
Sometimes it's best to go with the old.
Every 10 years, the Census Bureau counts all the people in the United States. It’s a huge undertaking — the agency mails census forms to addresses throughout the country, then sends more than half-a-million temp workers armed with pencils and clipboards to homes that haven’t mailed back a form.
But the 2010 census was to be different. A couple years ago, the Census Bureau contracted with Harris Corp., an IT firm in Florida, to produce 525,000 handheld, GPS-enabled input devices to replace the clipboards. The agency paid Harris $595 million, but the computers were supposed to reduce the cost of the census — the bureau wouldn’t need to print and transport bulky paper, for instance, and could hire far fewer workers.
As happens often in federal agencies, the transformation didn’t go as smoothly as planned. Among the problems: The computers proved difficult and intimidating for door-to-door workers.
On Thursday, then, the machines were scrapped. Commerce Secretary Carlos Gutierrez told a House panel that the Census has decided to use pen and paper rather than electronic devices to conduct the 2010 count. The bureau will still use the computers before the count, when workers will fan out across the country and mark down addresses in a database.
The ink-based count — plus increases in gas, postage, and printing costs — will add up to $3 billion to the price of the 2010 census, bringing the full cost to $14.5 billion; the new money will go mostly to hiring more workers to handle all the paper.
Though there were some technical glitches with the machines, what’s most interesting about this story is that it’s a human problem — the Census Bureau’s employees simply had trouble adapting to the new technology.
As an agency spokesman told NextGov, “The handheld devices are one part of a larger, multifaceted process to move from a ‘paper culture’ to an ‘automation’ culture appropriate for the 21st century. We understand that such a significant cultural shift presents organizational challenges to any organization, and Harris is encouraged that automation is moving forward, even if in a more narrowly focused fashion.”
But these problems were not unexpected; risk-management specialists had long warned that when it devised the handheld-census plan, the government failed to consider how workers would react to the new technology.
It’s seductive to think that new stuff can instantly reform an organization; it’s easy to forget that the organization might reject the tech. Sometimes, the old ways are better.
The thinking man’s action hero
Using paper clips, chewing gum, chocolate and down-home ingenuity, MacGyver always saved the day. Let's bring him back -- and give him a girl!
It isn’t necessary to explain how, in the pilot episode of “MacGyver,” our mulleted, Midwestern hero gets himself trapped inside a top-secret research bunker overflowing with sulfuric acid. Suffice it to say, he needs to find a way out, and probably soon (because government agents are fixing to fire a missile at the bunker to prevent the acid from spilling into a nearby aquifer). Plus, he has to save the people he has found inside (among them a gun-wielding climate scientist who wants destroy the bunker in an effort to set back research into an ozone-layer-ruining weapon of mass destruction). Fortunately, MacGyver has a few chocolate bars, a scrap of sodium metal, a cold capsule, a pair of binoculars and cigarettes.
Continue Reading CloseGoodbye to Machinist
Yo, I'm out.

Today much of the tech world is sad that the iPhone 3G’s launch is going so miserably. But I’m sad that it’s my last day at Salon.
I’ve accepted a job at Slate, where, starting next week, I’ll be writing a twice-weekly technology column. Machinist will go on a break for a week, after which a guest blogger will bring you the latest tech dish.
Continue Reading Close“True Enough” at Google, and in San Francisco
A YouTubey presentation of my book.
As I mentioned in the comments yesterday, I’m getting ready to depart this space; I’ll have a fuller explanation tomorrow, sometime before or after I get in line to buy the new iPhone.
In the meantime, I thought I’d add a note about one of the more fun events related to my book’s release — the opportunity I had, in May, to speak at Google’s headquarters in Mountain View.
Continue Reading CloseThe iPhone 3G reviews are in: It’s pretty good
But battery life suffers, and the GPS isn't as great as you hoped.
Walt Mossberg (WSJ), David Pogue (NYT) and Edward Baig (USA Today) have been using the new iPhone 3G for a couple of weeks now, and today they all dish on their experiences.
Continue Reading CloseScary! YouTube ordered to hand your viewing history to Viacom
But there's a silver lining to one of the most bone-headed legal decisions in recent times.
Update: This post has been updated with comments from Viacom.
In the fall of 1987, a freelance reporter named Michael Dolan learned that judge Robert Bork kept an account at Potomac Video, a D.C. rental shop. This was at the height of the contentious and ultimately failed Senate confirmation hearings for Bork’s nomination to the Supreme Court — so naturally, Dolan thought there was a story here, and he went to work on getting a peek at Bork’s video rental history.
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