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Saturday, Feb 2, 2013 6:00 AM UTC

Bank of America’s online banking crashes

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Topics: From the Wires,

NEW YORK (AP) — Bank of America says its online banking website crashed Friday, leaving customers temporarily unable to access their accounts.

From late morning Friday, customers trying to log on saw a message that said the site was “temporarily unavailable.”

Bank of America Corp., which is based in Charlotte, N.C., and is the second-largest U.S. bank by assets, said it was working on the problem. But it wouldn’t elaborate on what caused the outage.

“We’re aware of the online banking issue and addressing as quickly as possible,” Mark Pipitone, a spokesman for the bank, wrote in an email. “We’re also working closely with our customers to help alleviate any concerns.”

Angry Bank of America customers took to Twitter to say that they were left frustrated, trying to do their banking on the first day of the month. The lender noted on its Facebook page that its ATMs were running and that its credit and debit cards were also working.

Customers of another bank, BBVA Compass, also hit social networks on Friday to complain about problems accessing their accounts online.

The bank responded on Facebook, telling customers that it was working to resolve system issues affecting direct deposits, such as payroll and Social Security checks, online banking and phone-banking access.

The lender announced a few hours later that the problems had been resolved.

“Sorry to all of our customers for the inconvenience today,” the bank wrote on its Facebook page late Friday. “Our mobile and online banking platforms are coming back up. We will continue to monitor throughout the night to make sure you get the service you expect from us and that you deserve.”

The bank urged customers who were charged fees as a result of the problem to contact it.

Earlier Friday, spokesman Thaddeus Herrick did not elaborate on what might have caused the problems.

BBVA Compass is the U.S. division of Banco Bilbao Vizcaya Argentaria SA, Spain’s second-largest bank.

By Steve Rothwell

More By Steve Rothwell.

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