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Brand X | Ruth Shalit on advertising
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O u t-o f focus

image
A peep through the one-way mirror at that great American institution, the focus group, reveals a glittering lineup of cheaters, repeaters and sad sacks who wash their hair with Jell-O.

April 23, 1999 | About a month ago, Mad Dogs & Englishmen, the advertising agency for which I work, set out to do some focus groups on the topic of personal grooming. The groups were convened at the request of a client whose company offers spa services to men and women, and who wanted to gauge the level of interest in a separate, premium-priced tier of treatments. In San Francisco and New York, we had little difficulty convening four groups of affluent, spa-hopping females. But now we had to horn in on a more elusive target: the high-maintenance male. We were looking for the scrubbers, the buffers, the exfoliators and extractors. The kind of guy who values his pedicurist as much as his portfolio manager. Where was he? Who was he?

Our San Francisco market research firm said it could help. It designed a phone questionnaire, known as a "screener," intended to roust our quarry out of his saunas and his treatment rooms and into our facility. There, we would delve beneath his polished surface to discover his inchoate needs and cravings, his unredeemed hopes, his price ceiling for a Dead Sea mud wrap.




Also Today

Little Caesars -- "Focus Group"
A Little Caesars pizza ad shows how focus groups have become an object of parody.


 

At that point, our market research firm commenced what I assumed was an exhaustive survey of the citizenry. To pass muster, respondents had to be receiving at least some of the following services: hair coloring, massage, tanning, teeth-whitening, liposuction, hair implants and laser hair removal. They also had to answer "yes" to such questions as "I am very concerned about my appearance" and "I often read magazines like GQ, Esquire, Men's Health, and Vanity Fair." Respondents who passed through the screen were asked to show up for a focus group on "personal grooming services." In return for their participation, they were told, they would receive dinner and a $60 honorarium. If a respondent disdained dermabrasion, eschewed GQ, or otherwise fell short of our lustrous ideal, the phone recruiters were instructed to "Thank and Terminate."

A week and a half later, as I sat behind a one-way mirror and watched the group in progress, it occurred to me that our trusted research firm had not quite delivered the gleaming phalanx of golden-boy financiers we'd had in mind. "Do any of these guys even have jobs?" wondered the CEO of the company, distractedly flipping through the bios of the respondents. "'Motivational speaker‚' 'numerology and intuitive work‚' 'unemployed paralegal‚' 'spiritual readings' ... What the hell is this?" She pointed to a tall, pale man, rawboned and strained, sitting with his fists tightly clenched. "Look at Frank," she said miserably. "Frank just put his mother in the wood chipper."

 Next page | Survivalist grooming tips: Not what the client had in mind



 

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