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Day One
To combat that, Netpliance changed the rules. When I went to the Cambridge, Mass., CompUSA store to buy mine, I was informed that I had to sign up for access on the spot and provide my credit card number for billing. CompUSA staffers told me that I had to buy a year of access, but after reading a letter taped to the i-opener's box and calling the company, I discovered that the required subscription term is only three months. (With its subsequent change in pricing, the company decided to waive its service contract -- you can cancel it whenever you want, but the i-opener won't work with any other ISP.) At home, setting up the i-opener took five minutes. The only technical knowledge it required was how to use a standard phone jack and where to find a power outlet. When plugged in, the i-opener turns on automatically. There are no modem squawks when it dials up to find a local access number. I was online within 10 minutes. The keyboard is full-sized, but typing on it feels a bit like using one of those fake, hollow computers you see on display in office furniture stores.
Day Two
Day Three The i-opener is also limited in what it can do on the Web. It can't view Flash animations, for example, and many uses of JavaScript -- such as opening a second browser window -- befuddle it. Also, the i-opener's browser doesn't support strong encryption, which prevented me from gaining access to my brokerage accounts. You can listen to RealAudio streams -- but no video.
Day Four
Day Five
Day Six When I hit the keyboard's "Chat" button to look for other i-opener users to commiserate with, I'm told that "the Chat Channel is currently not available. When it is available your i-opener will be automatically updated with it and you may then start chatting with others." I'm not holding my breath.
Day Seven
Postscript With my Mac back in hand, I relegated the i-opener to second-string status. I decided it would either be a backup in case something ever goes awry with my main machine, or that I would give it to my mother, who owns a Pentium-class laptop but is fearful of using it. I realized I'd come to two conclusions after my week of dependence on the i-opener. First, for the forgotten 40 percent: Any access is good access, and it's unlikely that computer neophytes would have been bothered by any of my beefs about sluggishness or missing features. Second, for people who already have experience using the Net: What would make Internet appliances really interesting is the ability to couple them with high-speed access, like DSL or a cable modem. (The i-opener only works with the company's own dial-up service right now.) Then, appliances might be useful in the kitchen to place a grocery order, or at the breakfast table to browse the news online. Still, it's tough to imagine why someone would buy a device with as many limitations as the i-opener has for $399, when a real computer can be had for little more. Some full-featured PCs already cost less -- or are even free -- with multi-year MSN or CompuServe contracts. Netpliance seems to be hoping that the forgotten 40 percent are more concerned with simplicity than price. (I think they're wrong.) But one thing is for sure: As more Internet appliances debut, manufacturers' marketing and pricing machinations will become as entertaining as "The Real World's" bed-hopping, "Survivor's" behind-the-back scheming and "1900 House's" chamber pot-emptying. salon.com | July 12, 2000 - - - - - - - - - - - -
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