Bookstores
Defeated by TSA
Sometimes you just can't win. Plus: OK, not all the airport bookstores are bad
(Credit: Jason Reed / Reuters) Thoughts running through my head at the TSA checkpoint …
All of these measures in place today — the liquids and gels rules, the pointy object confiscations, the multiple ID checks, the body-scanners and the pat-downs — would they have stopped the Sept. 11 attacks?
Of course not. The success of the 2001 attacks had nothing to do with box cutters. The hijackers’ critical tool was an intangible one: the element of surprise. That is, taking advantage of our understanding and expectations of a hijacking. What weapons they had in their bags was irrelevant. They could have used anything.
For that matter, would any of these measures have prevented the terrorist bombing of Pan Am 103? How about the bombings of Air India 182 or UTA 772?
Again the answer is no. It was bombs in the lower holds that got those planes.
I don’t know about you, but when I’m on a plane I worry a lot more about what’s going on below deck — in checked luggage and cargo — than I do about passengers and their carry-ons. The Transportation Security Administration tells us that all checked bags are scanned nowadays for explosives, and that’s about the most valuable thing the agency does for us. I just hope agents do it with as much over-the-top scrutiny as they use to paw through carry-ons looking for forks and toothpaste.
I’m traveling off-duty, just a regular old passenger. Approaching the body scanner, I “opt out,” as I always do. I’ll be taken aside for a thorough pat-down.
I don’t opt out because of worries about radiation. I do it because I find it appalling that passengers are effectively asked to pose naked in order to board an airplane. And because the scanners are strategically ineffective. I don’t “believe in them,” you might say. I mean, think about it: You’ve got a scanner at one checkpoint, but no scanner at the one right next to it; scanners at some terminals, but not at others. Are terrorists really that stupid? And what about overseas? If somebody is going to sneak something deadly through a checkpoint, it is far, far, far more likely to happen at an airport in Asia, Africa, South America or the Middle East, than in Peoria, Wichita or Cleveland.
Is this one of those “follow the money” situations? Are these machines really in the interest of safety? Is that what this is about? Or is it about the corporations who stand to make billions of dollars in their design and deployment? Why not explosives-sniffing dogs instead? Are they not just as effective, and cheaper and friendlier to boot? Or is that the problem?
I’m chatting with the TSA guard about this while he frisks me. He shrugs. “A lot of waste in government,” he says.
“Bag check!” A woman’s voice, loud.
Oh great. Off to the side, the X-ray machine has detected an extremely dangerous 6-ounce bottle of aloe vera gel in my roll-aboard.
“Is this your bag, sir?”
“Um, er, ah, yes.”
She sticks a gloved hand inside and pulls out the tube. The look she gives me — it’s a scolding sort of glare with an unmistakable glint of satisfaction.
“But … but it’s only half-full.”
“I don’t have a scale to weigh liquids, sir.”
“Why do you need a scale? You can just look at it. It’s a 6-once tube and obviously it’s only half-full.”
She doesn’t look. “Sorry. You cannot bring this through.”
“But …”
Plop. She throws my aloe into a waste barrel.
Aha! But in tossing it away like that, hasn’t she just admitted that the container is harmless? After all, if it was something potentially dangerous, you wouldn’t just fling it into the garbage.
Are TSA screeners looking for bombs, or are they looking for innocent liquids? I’m reminded of those tests I’d heard about, when, supposedly, water bottles were attached to mock-up bombs and sent through the X-ray machines. Screeners found the bottles, while the bombs went sailing through. “An Easter egg hunt for minor banned items,” in the words of former TSA chief Kip Hawley, from his upcoming book, “Permanent Emergency.”
“Look,” I say. ” Since you’re throwing that tube away, you’re telling me that you know it’s nothing harmful.”
Perturbed stare.
“So, like … can I have it back?”
She stares at me, clearly annoyed and unable to tell if I’m kidding or not.
I am kidding, of course. My gel is gone for good; another $4.65 into the TSA hole. But am I not correct at the same time? I’ve lost my property, but I feel that I’ve made a useful point and can walk away having established the upper hand. Yeah. I’m proud of my snappy little assessment: so tight, so logical and righteous! Take that, TSA!
And it’s exactly at this moment, the screener’s eyes still fixed on me, that my cellphone goes slipping out of my hand. I drop it; catch it; drop it and catch it again. My arms are wiggling and flailing in a ridiculous little dance until finally the phone flies completely away from me. It goes clattering off a stack of gray bins and slides pathetically onto the floor — directly at the screener’s feet.
She picks up the phone and hands it to me. “Good day, sir.”
I skulk away feeling like the biggest goofball in the world.
And maybe this was a kind of divine intervention, a dose of humiliation engineered to shut me up and kick me on my way. A lesson summed up in two easy words: lost cause.
If the TSA’s tactical flaws are ever going to be fixed, it certainly won’t be me who gets it done. I spend too much time writing about it, and too much time worrying about it.
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GO-AROUNDS
Re: Airport bookstores, or lack thereof
As various emailers pointed out, not every airport bookshop is a glorified magazine stand. There are still some good retails options in U.S. terminals. Renaissance Books at Milwaukee, for example, got several kudos from readers. There’s Powell’s still at Portland’s PDX, I’m told. I can personally vouch for a place called BookLink (formerly a Borders franchise) at terminal A in Boston. Even JFK’s Terminal 3, for all its demerits, has a decent bookstore just inside the east-side security checkpoint, abeam gates 4 and 5.
And the following letter is from a vice president of Hudson Booksellers, one of the companies mentioned in my story:
Having been a buyer for airport bookstores for over 15 years, I have witnessed the amazing growth and diversification of airport bookselling, as well as the recent downturn, largely due to the e-book effect. Blending customer expectation with personal passion is the essence of our selection process. Yet, so frequently when we see Hudson in print, including in your article, we are pigeonholed as corporate peddlers of “airport books.” Clearly our message and product isn’t getting through the way we’d like.
Airport bookstores are in competition against many other product categories. For the last 15 years my team and I have been turning over every stone in trying to meet the challenge of bringing the best books to the most readers. One of your reader comments mentioned — incredulously — discovering Roberto Bolaño at the airport in San Francisco. But that type of thing honestly happens every day at Hudson. We’ve sold hundreds of Bolaño’s novels, which are part of our core bookstore selection. You mention Gary Shteyngart, another personal favorite, who we have been promoting since “The Russian Debutante’s Handbook.” We went all out with “Absurdistan” and sold over 26,000 copies the year it came out, which I believe was more than 25 percent of all copies sold. We have many great locations with a locally curated assortment that I would put up against Powell’s or Compass, etc. — in Denver, Chicago, Pittsburgh, Newark, Raleigh.
I am also surprised at your statement about your own book, “Ask the Pilot.” We have carried your book since it came out in 2004, selling over 1,000 copies in one LAX store alone — thousands more over the years — and we are still carrying it in a few locations.
Sara Hinckley
Vice President of Book Purchasing & Promotions
Hudson Booksellers
Author’s note: In retrospect, I ought to have been a little more gracious in my references to Hudson. Indeed, many of the chain’s airport outlets are full-fledged bookstores with a very good selection, and the chain did stock and sell many copies of my book when it was new. (Though, honestly, the thing is so out-of-date at this point that I’m pleased when I don’t find it for sale.)
Patrick Smith is an airline pilot. More Patrick Smith.
Where are the books?
There's nothing like a good read to pass the time when flying. So let's get some proper bookstores at our airports
(Credit: DannyMcL / CC BY 3.0) Reading on planes is a natural, am I right? The trick to getting through a long flight is distraction, distraction, distraction, and what better way to distract yourself than with a good book.
Why, then, is it so bloody hard to find a proper bookstore at an airport? Not all of us pre-load our reading material on a Kindle.
I was in Detroit the other day. The terminal at DTW is one of America’s best, and the mile-long concourse is jammed with retail shops. But do you think I could find a book in there? If I wanted a diamond bracelet, a $300 Tumi briefcase or a cup of gourmet coffee, on the other hand, no problem. But a book?
Continue Reading ClosePatrick Smith is an airline pilot. More Patrick Smith.
Resolved: Kick the Amazon habit in 2012
Yes, you CAN buy e-books and support your local indie bookstore
(Credit: iStockphoto/PaulaConnelly/mbortolino) I suspect I’m not the only person starting 2012 with a resolution to buy fewer books from Amazon. Resistance to the e-commerce giant and its crypto-monopolistic ways crystallized just before Christmas, when it offered customers a 5 percent credit to use its price-checking app in brick-and-mortar stores, thereby undercutting local businesses.
Booksellers have been complaining about “showrooming” — the practice of using a bookstore to browse and learn about new titles while buying the actual books online — for a while now. Amazon’s holiday-season gambit, and a New York Times op-ed denouncing it written by novelist Richard Russo, alerted readers who value their local bookstores to the possibility that those stores will vanish if we don’t make a point of patronizing them.
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Laura Miller is a senior writer for Salon. She is the author of "The Magician's Book: A Skeptic's Adventures in Narnia" and has a Web site, magiciansbook.com. More Laura Miller.
Indies battle Amazon — by becoming publishers
Under attack from e-books and e-commerce, bookstores fight back by creating their own unique titles
Of all the booksellers I’ve met over the years, no doubt the busiest is Mitchell Kaplan. In addition to overseeing Miami’s venerated Books & Books stores, Kaplan is a co-founder of the Miami Book Fair, a former president of the American Booksellers Association, and the most recent recipient of the National Book Foundation’s Literarian Award. So it was pretty surprising to see Kaplan himself when I read at his flagship store in Coral Gables last month.
Even more striking was the book Kaplan giddily showed me: a new anthology of stories by South Florida writers called “Blue Christmas: Holidays Stories for the Rest of Us.” (As a former Miamian, I’d written a piece for the collection.)
Continue Reading CloseSteve Almond's new book is the story collection "God Bless America." More Steve Almond.
Ann Patchett: Bookstores matter, so I’ll pay to open one
The novelist tells Salon her big investment in a new independent bookstore is already worth it -- no matter what
Ann Patchett and Parnassus Books. (Credit: annpatchett.com/Salon) So far, 2011 has been a banner year for Ann Patchett. Her latest book, “State of Wonder,” got the book world’s version of a red-carpet rollout (and stellar reviews, to boot); and this week, she and her business partner, Karen Hayes, have launched an ambitious, much-buzzed project — a new independent bookstore in the author’s hometown of Nashville, Tenn.
Continue Reading CloseEmma Mustich is a Salon contributor. Follow her on Twitter: @emustich. More Emma Mustich.
A wistful farewell
Erica Jong, Ann Patchett and 12 other writers give their take on the downfall of the controversial book chain
A Borders sign is seen outside a branch of their bookstore in New York, July 19, 2011. The company said in a statement Monday it was unable to find a buyer willing to keep it in operation and will sell itself to a group of liquidators led by Hilco Merchant Resources. REUTERS/Shannon Stapleton (UNITED STATES - Tags: BUSINESS MEDIA)(Credit: © Shannon Stapleton / Reuters) Liquidation sales started today at the 399 bookstores owned by Borders. Some $700 million in merchandise is expected to be sold at a steep discount as the once-mighty bookseller says goodbye.
There was a time when the arrival of a mega-retailer like Borders — which started as an independent in the college town of Ann Arbor, Mich. — caused consternation in communities and great dismay among independent booksellers. While Borders couldn’t compete on hand-selling great books to customers they’d known for years, the indies couldn’t always compete with the lower prices, the coffee shops, the late-night hours. Doubtless, some of the booksellers and their employees who lost their livelihoods when Borders came to town and their shops closed are feeling a sense of schadenfreude.
Continue Reading CloseDavid Daley is the senior culture editor of Salon. More David Daley.
Page 1 of 4 in Bookstores
Borders was incredibly good to me when I published “The Magician’s Assistant” in 1997. They adopted that book and got behind it in every way possible: promotional discounts, store readings, newsletters. I went out to Ann Arbor several times for parties and corporate dinners and I have many memories of the people being so kind to me. They were all readers; they all wanted to talk about the characters. I drew a picture of a rabbit in everyone’s copy. It seems impossible now to think of that many people getting behind my third book when the first one didn’t do so well and the second one did terribly.
Several times in the late 1990s I went on long drives with my then-girlfriend-now-wife to Ann Arbor. We drifted like lost children through the warrens of Borders, the original store, the big one. I had zero experience with big bookshops and walking into that Borders was like walking into the World’s Fair — one sensed strains of possibility were drifting between the shelves. I read the first 20 pages of “Lolita” (for the first time!) in that store. I saw McSweeney’s (the one that was a box with lots of little booklets inside) for the first time in that store. I destroyed my checking account in that place.
The first time I set foot in a Borders bookstore was around the year 2000, when the chain opened a massive two-story storefront on Church Street in downtown Burlington, Vt. I was going to college in a tiny town 45 minutes away, and nearly every weekend, I would drive to Burlington with my then-boyfriend/now-husband and spend the day strolling up and down the pedestrian street. Since usually it was zero degrees outside, and since usually we didn’t have any money, we ended up spending most of our hours in Borders, browsing through the acres and acres of books and magazines and music.
My favorite tiny independent bookstore just closed, and I’m still in mourning. I took my stepmother there because she’d been listening to NPR while driving across the country, and she heard about a book she wanted to read. She couldn’t remember the name of the author or the title of the book, and she couldn’t remember what show she was listening to or what state she’d been in, and she couldn’t even remember what the book was about. I put her in front of the store’s owner, who guessed what it was and found it instantly. That’s what we’re losing with these stores — a knowledge of books that borders on the psychic, and also someone to hand us books we don’t yet know we want. Those books that everyone doesn’t already know about are losing passionate champions.
I’ve always thought that bookstores were meant to be small and curatorial and in touch with their readers. The issue is how to make this model work financially. Large bookstores, which put so many of the small ones out of business, are now struggling as well. Can we reimagine the bookstore in a way that enables it to compete with online discounters? The best bookstores are meeting places, cafes, places where you get good advice about books and life. If I had a bookstore, I would have a fortuneteller there, matching up books and people. I would also have a psychologist and several excellent writers advising would-be writers. I would definitely encourage dogs. Who can write without a dog?
It makes me a little sad and also a little scared; it’s never good when something so big — and therefore big to our business — as Borders is in this kind of trouble. And I have personal reasons to feel blue — Borders was always kind to my books, which meant a lot, especially when I was starting out. Now, I love independent bookstores, most of all and of course (what book lover doesn’t?). Powell’s, Tattered Cover, Elliott Bay, the Boswell Books Co. in Milwaukee — these are special places. And I’ve had a really good relationship with, and have a soft spot for, Barnes & Noble — which has done a much better job than Borders, it seems. So those places strike me as irreplaceable. But Borders being liquidated is upsetting — not least for its 11,000 employees, of course. Publishing will survive. There’s no doubt about that. But this is sad.