United Airlines issued $0 fares in error

An unknown number of tickets were sold online and it presents a conundrum for the airline


MARY JANE CREDEUR
September 13, 2013 2:20AM (UTC)

United Airlines said it’s reviewing whether to honor an unknown number of tickets accidentally offered online for free after faulty data was put into its reservations system.

The booking portion of United.com had to be shut down while the carrier fixed the error, said Megan McCarthy, a spokeswoman for the unit of Chicago-based United Continental Holdings Inc. The fares were only on the website and weren’t distributed to other channels such as travel agencies, she said.

Advertisement:

The fault “was not technology-based,” she said, without giving details on the reasons or the length of the website shutdown. Errant prices appeared for “a couple hours” at midday, McCarthy said.

Many of the tickets had a total cost of $5 or $10, suggesting that United was only collecting a mandatory 9/11 security fee of $2.50 per leg, said Rick Seaney, chief executive officer of FareCompare.com, a ticket research firm based in Dallas.

--Editors: Ed Dufner, John Lear

 

To contact the reporter on this story: Mary Jane Credeur in Atlanta at mcredeur@bloomberg.net

 

To contact the editor responsible for this story: Ed Dufner at edufner@bloomberg.net


MARY JANE CREDEUR

MORE FROM MARY JANE CREDEUR

Related Topics ------------------------------------------

Aviation Error Fare Reservation System Travel United Airlines

BROWSE SALON.COM
COMPLETELY AD FREE,
FOR THE NEXT HOUR

Read Now, Pay Later - no upfront
registration for 1-Hour Access

Click Here
7-Day Access and Monthly
Subscriptions also available
No tracking or personal data collection
beyond name and email address

•••






Fearless journalism
in your inbox every day

Sign up for our free newsletter

• • •