When cities fail their residents: Why can't wealthy cities fix the homeless problem?

A media project shows all the obstacles even the richest cities have in addressing homelessness

Published July 12, 2016 8:59AM (EDT)

 (AP/Seth Wenig)
(AP/Seth Wenig)

This article originally appeared on AlterNet.

This article originally appeared on AlterNet.


San Francisco’s reputation as a cultural mecca has taken a big hit as a seemingly unstoppable wave of homeless people have set up tent rows on side streets, near highway overpasses and warehouses, and have become an unavoidable presence.

When San Francisco Chronicle Editor-in-Chief Audrey Cooper walked past one tent with the flaps open, a pit bull standing guard and a couple having sex, she decided the city’s media outlets had to refocus on a reality that City Hall hasn’t been able to cope with. That led to a collaboration in which 78 media organizations produced 200-plus reports that were published starting a week ago.

The SF Homeless Project looked at every imaginable angle with a bias for solutions. Cooper, nonetheless, was criticized for hyping the issue. One advocate sneered she should not have invaded a couple’s privacy and said people have a right to live on the street. I’ve witnessed what Cooper saw and more: men openly defecating; mentally ill people claiming the same stretch of sidewalk and repeatedly refusing help; new tent encampments after cops clear the downtown.

The visceral reaction is to fume — why can’t one of the richest urban epicenters deal with poverty that is not hidden, unlike most poverty in America. But the project revealed that once the focus shifts from treating people as generic problems to treating them as individuals, explanations and remedies emerge.

Of course, it’s virtually impossible to help those who don’t want to be helped. But the causes of homelessness in San Francisco are not a big mystery. They are systemic and individualistic, just as the responses need to be. Often, what’s going on isn’t what the public assumes, just as lasting solutions cannot be piecemeal and superficial.

What follows are six unexpected takeaways from the SF Homeless Project’s coverage, starting with the surprising revelation that there were more people living on the city’s streets in the 1990s.

1. Homelessness in San Francisco may have been bigger two decades ago.

It’s common to hear San Franciscans say homelessness is worse than ever and add it to the list of how their city has gone downhill — from the invasion of a wealthy high-tech monoculture to a growing lack of affordable housing for anyone not making six figures.

One surprising takeaway from the project’s reporting is that the number of homeless people on the streets actually may have been larger in the 1990s, according to a historical review by the CBS-TV affiliate. Then, "estimates of the street population topped 8,000, higher than today," when a 2015 city-run census found nearly 6,700 people. That was before San Francisco, which now spends $241 million each year for homeless programs, and another $150 million each year on emergency services for the homeless, put those programs in place. However, nobody can precisely say how many people are living on the city’s streets. Estimates range from 6,686 from that one-night census in 2015 to larger estimates from the city’s health department. Those on the street include a sizable number of LGBT youths as well as growing numbers of older people. Nearly half are African American. Sixty percent have alcohol or drug abuse histories, the Chronicle reported, and half struggle with depression or serious mental health issues.

2. The city’s budget keeps more people off the street than on it.

The most obvious solution to homelessness is to provide housing, either temporary or longterm. That’s what other locales, like Salt Lake City, have done. But San Francisco’s lack of low-income housing options goes back decades, when the federal government and states began cutting back public housing subsidies in the 1970s, mental health programs in the '80s and welfare programs in the '90s. In recent years, a series of San Francisco mayors went the opposite way and began spending millions for shelters and subsidized housing. That’s where most of the city’s homeless funds are now spent — keeping as many or more people off the street than are now living on it.

“Where does the $241 million go?” CBS-TV reported. “Fifty million each for shelters and health services, leaving $141 million. That is not spent on people on the street, but to keep people in permanent housing — 9,000 people who are not counted as homeless, 3,181 in temporary shelter and 3,505 on street.” In other words, most of the money City Hall spends keeps greater numbers of homeless off the streets, even though what people see and complain about are those on the street. The public just isn’t aware that the city is already housing thousands of people who would otherwise be homeless.

3. Lack of government coordination keeps people on the street, but non-profits aren’t much better.

But even as the city is taking care of many more homeless people than is widely known, the government and non-profit safety net isn't exactly user-friendly. One big takeaway was there are too many narrowly focused agencies following their own protocols. That not only fails to treat homeless people holistically, but it also creates red-tape deterrents for those willing to seek help. For example, street people interviewed by reporters about going to shelters frequently replied, “Come on, have you ever been there?” They don’t want to be fingerprinted and treated as petty criminals, they said.

The city manages its homeless programs through eight different departments, leaving people to ricochet among service providers at shelters, hospitals, police stations, etc. But there are also some 75 non-profits and private organizations with 400 city contracts for homeless services, the media reported, and they weren’t much better coordinated. The Chronicle's front-page editorial starting its coverage called this mix of public and non-profit agencies a local "homeless industrial complex" that was largely accountable. The non-profit piece of this was a surprise, as these outfits historically have been very critical of the city’s homeless services.

The mayor’s office recently created a new single homelessness department and its director, Jeff Kositisky, acknowledged this murky bureaucratic reality. “If you’re homeless, you may need to be assessed three, four different times, answering the same questions each time — it’s unfair, inefficient and not respectful of people we’re trying to serve,” he said, pledging to change that status quo. “Clients have to get into many different lines to access services, and we’re going to ask them to get into one line.”

4. Small minority of homeless cost the most.

Stepping back, the Chronicle found that other big cities — Boston, Atlanta, New York and Washington, D.C. — “have more homeless people per-capita than San Francisco,” according to federal estimates. But San Francisco has the highest proportion of unsheltered homeless at 511 people on the streets for every 100,000 residents, and a sizable number have very serious medical and health problems.

The Chronicle reported that the homeless cost the city about $150 million last year for emergency services, such as ambulance rides, emergency room visits and sober living centers. But about one-fifth, or 1,320 people, cost $106 million in emergency medical and mental health services, each averaging $80,000.

5. Private sector has no record of providing housing solutions.

Every social service provider agreed that the first step in stabilizing the lives of homeless people was getting a roof over their heads so they can begin to deal with other problems. This goes beyond a new trend in the city, where groups have been giving the homeless tents to live in, making them more visible and leading to sprawling encampments. But tents are no substitute for brick-and-mortar shelter, which has been in short supply for years.

As Tim Redmond, the former San Francisco Bay Guardian editor wrote for the website 48hills.org, it wasn’t simply the retreat by government subsidies that created homelessness. Progressives in government — even in this liberal city — took the same line as their conservative opponents, saying that the private sector had to build the needed housing stock. Of course, that didn’t happen then and is barely happening now, even for the city’s working- and lower-middle-class residents.

“Why didn’t we build more housing in the 1980s?” Redmond wrote. “I was here, and I can tell you that we tried: The left, the progressives, begged and cajoled and organized to demand that office developers build housing for the new workers they were bringing to town. But no: Investment capital ruled city planning then, as it does now, and the quick money was in offices, so the private sector would build no housing.”

Fast-forward to today and despite a building boom — primarily targeting techies — the private sector still is not filling the void, nor can it be expected to. Redmond’s point is that government has to create housing for the homeless, but that’s still not recognized by political and business leaders. “The developers, the speculators and the real-estate industry, who see housing not as a social good but as a commodity to be sold for the highest possible profit, are allowed to determine what gets built, for whom and where.”

6. Many homeless people are victims of larger forces, not criminals.

This conclusion came through listening to people tell their stories, which often included bad luck, economic hardship and, for women, domestic abuse — not just a result of untreated mental illness or drug abuse. As Damon Francis, interim medical director of Alameda County Health Care for the Homeless, told SFPublicPress.org, “We should be asking, ‘what happened to you?’ not ‘what’s wrong with you?’”

But that’s not the dominant media narrative, Redmond wrote, even in San Francisco. “People who are homeless must have done something wrong with their lives. Even the rare sympathetic news media coverage focuses on drugs, mental illness, crime, job losses … There is never the suggestion that people who live on the streets are victims of a system that the political leadership either helped create or tolerates.”

Reframing the discussion

The SF Homeless Project’s coverage highlighted many nuances of the problems surrounding homelessness, poverty, mental health, social safety nets and service. It was not without critics, especially from those who have spent decades trying to help the homeless, who said it made an everyday occurrence appear as a crisis. That said, some of the more thoughtful pieces that stepped back and looked at the project were cautiously optimistic it would reframe the way the city’s political leaders faced the problem.

As Caleb Pershan concluded in a media history and criticism piece for SFIst.com, “The best thing that could come of this project... is to move the conversation beyond ‘the worst it's ever been’ or the brand new ‘new normal,' and recognize that just because our city is very pretty and rich, this isn't a unique problem that's grown out of anyone's control. And of course it's solvable — which is true of many of society's deepest and most complex failures… so that someday, people in poverty or those with mental illnesses won't be treated like problems. They'll just be treated.”

By Steven Rosenfeld

Steven Rosenfeld is the editor and chief correspondent of Voting Booth, a project of the Independent Media Institute. He has reported for National Public Radio, Marketplace, and Christian Science Monitor Radio, as well as a wide range of progressive publications including Salon, AlterNet, the American Prospect, and many others.

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