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On sale at Old Navy: Cool clothes for identical zombies!
What a deal! Crush your individuality at state-of-the-art chain stores!

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By Damien Cave

Nov. 22, 2000 | SAN FRANCISCO -- Thomas Frank walks by the candy-cane-adorned displays of Old Navy, passing the sign exclaiming "priced so low, you can't say no," and into the chain's San Francisco flagship store. The all-devouring Christmas rush hasn't started yet, but it's clear from the frown on Frank's face that he's not being seduced by the cheap but stylish clothes, the swirling neon and the bass-heavy hip-hop pounding in his ears.

"Oh God, this is disgusting," Frank says. This reaction isn't surprising. The bespectacled Midwesterner is a pioneering social critic -- one of the first writers to document how, starting in the '60s, American businesses have co-opted cool anti-corporate culture and used it to seduce the masses. His arguments in the Baffler, a pugnacious review Frank founded in 1988, and in 1997's "The Conquest of Cool" read like sermons, angry wake-up calls for consumers who hungrily ingest hipper-than-thou ("Think Different") marketing campaigns without ever questioning their intent.



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Old Navy and other cheap but tasteful retailers provide perfect fodder for Frank's critique. Their low prices and hip-but-wholesome branding strategy are supposed to present a healthy alternative to the conspicuous consumption of a Calvin Klein. But critics like Frank and Naomi Klein, author of "No Logo," argue that the formula is really nothing more than the wolf of materialism wrapped in cheaper sheep's clothing.

Consumers are being scammed, says Klein, arguing that stores like Old Navy and Ikea are duping millions, inspiring mass conformity while pretending to deliver high culture to the masses. "It's this whole idea of creating a carnival for the most homogeneous fashions and furniture," says Klein. "It's mass cloning that's being masked in a carnival of diversity. You don't notice that you're conforming because everything is so colorful."

Klein and Frank say that few consumers recognize just how conformist their consumption habits have become. And certainly, it's hard to argue that Ikea's and Old Navy's items haven't become icons of urbanite and suburbanite imagination. Watch MTV, or rent "Fight Club," to see Ikea's candy-colored décor, then truck down to your local Old Navy flagship store. When you arrive, what you'll find is that hordes of people have beaten you there. At virtually every opening of Old Navy's and Ikea's stores -- in the New York, Chicago and San Francisco areas, for example -- tens of thousands of people appeared in the first few days. Even now, long after the stores first opened, lines remain long.

What's wrong with these people? Nothing, say defenders of the companies. The popularity of brands like Ikea and Old Navy, they argue, derives from the retailers' ability to offer good stuff cheap. "They provide remarkable value," says Joel Reichart, a professor at the Fordham School of Business who has written case studies on Ikea. "They're truly satisfying people's needs."

Despite his irritation with the way companies like Old Navy market themselves, Frank acknowledges that businesses have always sought to offer cheap, relatively high-quality merchandise and concedes that there is some value in their attempts. He even admits that consumerism is good for the economy.

But he and other critics argue that in the end we're only being conned into thinking that our needs are being satisfied. What's really happening, they argue, is that clever marketers are turning us into automatons who equate being cool with buying cheap stuff that everyone else has. Under the stores' guise of delivering good taste to the general public, any chance we have at experiencing or creating authenticity is being undermined. Ultimately, our brave new shopping world is one in which we are spending more time in the checkout line than reading books, watching movies or otherwise challenging ourselves with real culture.

"Shopping is a way of putting together your identity," laments "Nobrow" author John Seabrook. And the "homogenized taste" of today's Old Navy and Ikea shoppers proves, he says, that Americans either are consciously choosing to look and live alike or are determined not to notice that that is what they're doing.

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