Mark Gimein
Cyberslacking epidemic
Are companies losing billions of dollars to recreational surfing and e-mail chitchat?
This week’s Newsweek reports on the battle that American employers are waging against the dread epidemic of “cyberslacking” — recreational surfing on the job. “Personal surfing and e-mailing can seriously strain a company’s computer network,” Newsweek seriously reports, citing a figure of $1 billion a year in wasted computer resources, plus “billions of dollars in lost productivity.”
Boy, billions of dollars. Sounds like a heck of a problem, doesn’t it? And yet hardly anyone is able to talk about it with a completely straight face. Even one spokeswoman for a company cracking down on personal e-mail use admits to Newsweek that she does some of her clothes shopping at work.
Imagine that Newsweek had run an article about companies cracking down on personal phone use. And imagine that it had been illustrated with copious statistics about how personal use of the phone at work costs employers billions of dollars in lost productivity — plus, undoubtedly, hundreds of millions of dollars worth of wear and tear on headsets.
Well, you can’t really imagine it. It would never happen. Not because personal phone use doesn’t cost companies billions of dollars in lost productivity (it probably does), but because no more than a tiny portion of Newsweek’s readers would feel the tiniest trace of sympathy for the grim-faced managers explaining how employees were robbing them of time that was rightfully theirs. Plenty of these employees are probably squeezing a few personal errands into a 60-hour work week.
The advent of e-mail and the Internet has brought out of the woodwork a whole army of efficiency experts and dismal consultants, all seemingly stepping right out of the pages of Dilbert, fingers wagging away at the employee who dares to sneak off with 10 minutes of the company’s precious time. It calls to mind the advice of F.W. Taylor, the turn-of-the-century management expert who counseled managers to monitor the precise number of seconds it took their workers to complete a task.
The net effect of the new Taylorism, as of the old, is to make the work world a grimmer and more dehumanizing place. Companies can develop ever more elaborate ways of monitoring their workers, but all they will gain for it is the chance to play a complicated game of cat and mouse with workers who resent the many hours they give to their employers. The end result of the old Taylorism was the moribund American car factories of the 1970s — factories in which workers who hated their jobs would put out shoddy products that nobody wanted to buy. Perhaps some companies still haven’t figured out that the costs in lost productivity of having an adversarial relationship with their employees might be even higher than those of recreational Web surfing.
“Competitive strategy is not an end in itself”
HearMe's Paul Matteucci talks about the future, the Stanford mafia and what Silicon millionaires are going to do with their money.
In the age of the Internet insta-millionaire, it’s easy to forget that the dot-com explosion is fueled not just by wide-eyed visionaries bobsledding their way to Net riches and programmers working through marathon coding sessions, but by seasoned strategists who remember what the business world was like before there even was an Internet.
Paul Matteucci, CEO of HearMe.com, has worked in Silicon Valley since the mid-1980s. He spent years studying and managing the workings of computer-hardware companies like Tandem and Adaptec before teaming up in 1996 with Brian Apgar, an engineer, and Brian Moriarty, a game designer, to launch Mpath, a company that let gamers play strategy and shoot’em-up games over the Net. Since then, he’s deftly steered the company through a series of big changes that included changing its main line of business from games to voice-enabled chat sites — the Web’s much-more-sophisticated answer to the telephone party line — and a corresponding name change to Hearme.com. And, naturally, he’s taken it through that key Silicon Valley rite of passage for both company and chief executive — the public offering.
Continue Reading ClosePredictions for 2000
Cowhide computers, Russians in Redmond and other tech possibilities for the new year.
Technology has permeated most every aspect of our lives — but the engineers and entrepreneurs who’ve introduced us to such innovative masterpieces as robotic dogs and Bob are tireless. Looking forward to a new year that will surely bring further evidence of their ceaseless creativity, we hereby salute some great ideas for the future.
Computer couture
As we leave the gray depths of the 20th century for the Bondi Blue sky of a radiant future, we’ll be thinking really different. Look for beige computer boxes to be replaced by a rainbow of colors, as computer manufacturers partner with candy and cereal makers. Don’t be surprised when Dell starts a Froot Loops line and Emachines, furiously looking for the Gen-Y angle, starts selling a Pentium III-powered Starburst line. Big Blue, of course, will launch a new line of ThinkPads in five tangy flavors: blueberry, blueberry, blueberry, blueberry and, yes, blueberry.
Continue Reading CloseMicrosoft, Mahir and money, money, money
A software superpower is declared a monopoly, free software rakes in billions and money makes the world go round: The year in tech.
Forget the coming-out parties of years past. In 1999, the Net grew up and went to work — and its long-standing promise to change the way we do business became an inescapable reality. While the year was thin on technological breakthroughs — with mammoth influences like America Online, AT&T and Microsoft focused on politics (whether to compete or cooperate with each other) rather than innovation — e-commerce took off. Online retailers selling everything from kitty litter and canned tuna to diamond rings, fine art and haute couture blanketed the Web, while a slew of dot-com companies forged a path toward pay-per-use software rentals, business-to-business auctions of surplus supplies and, of course, comparison-shopping services. No matter how many ideas Net companies came up with, there weren’t enough to go around, leaving clusters of nearly identical businesses sprouting up like mushrooms after a rain. We’ve seen this competitive landscape before — when hundreds of Internet service providers, or a dozen search engines, or a couple of browsers battled it out — and we don’t think we’re going out on a limb when we say consolidation could be the watchword next year.
Continue Reading CloseDissecting the VA Linux IPO
Its stock soared 698 percent on opening day -- but does that mean investors really believe it's got a gilded future?
As absolutely everyone who has been following the markets knows, the stock of VA Linux, a builder of powerful Intel-based servers tailored to run the Linux operating system, skyrocketed on Thursday to close $239 a share, an astounding 698 percent gain on its first day of trading. Early in the day, it went as high as $320.
Investors, including a few lucky E-Trade account holders, who got shares at the offering price of $30 a share whooped with joy. Meanwhile, other observers gasped in horror. Stock message boards on discussion sites like Raging Bull and Silicon Investor were filled with posts expressing astonishment that anyone would pay this price for a hardware company with $17 million in sales last year.
Continue Reading CloseDot-com dogs
With Net-stock fever showing no signs of cooling, mediocre IPOs are growing as plentiful as fleas on a stray hound.
“Going public,” circa 1990: Build a company with substantial revenues and growing profits. Sell shares in it to investors who hope it will grow even bigger.
“Going public,” circa 1999: Start a company, add a “.com” to the name, sell shares in it to investors who hope to make a quick killing before the Net frenzy ends.
There is hardly an investor who does not profess to believe that the frenzy for Internet stocks is a bubble waiting to burst. Yet the dot-com stock fever continues unabated. In November alone, 40 companies filed documents with the Securities and Exchange Commission announcing their intention to go public. Most are building their businesses around the Net, or at least claiming to.
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