Books
“White-Collar Sweatshop” by Jill Andresky Fraser
Bullying bosses, 24-hour on-call weeks, shrinking benefits -- and corporate workers never got their cut of the '90s boom.
While most Americans would agree that white-collar workers put in more hours per week during the 1990s than ever before, chances are they think that those longer workdays and shorter weekends were the price to be paid for fatter paychecks. Newspaper and magazine stories about stock market whizzes and dot-com revolutionaries have rhapsodized about the juicy perks, big bonuses and take-home laptops corporations lavished on skilled workers in that decade of tight labor markets. Flush with stock options and courted by headhunters during one of the most prosperous decades of the century, these privileged workers, we were told by breathless lifestyle journalists, frequented fancy restaurants and purchased new cars and vacation homes.
Jill Andresky Fraser begs to differ, and she has the statistics to prove it. In her new book, “White-Collar Sweatshop,” she argues that the much-hyped economic bounty of the ’90s never made it into the wallets of most white-collar Americans. In the years between 1988 and 1998, Fraser writes, the middle 20 percent of American families saw only a $780 increase in annual income, while the richest 5 percent enjoyed a $50,760 surge. “White-Collar Sweatshop” is packed with such eye-opening facts. For example: White-collar males make on average only 6 cents more per hour than they did in 1973, when America was on the brink of the worst economic fallout since the Depression.
And if you think that all new college graduates reveled in $60,000 starting salaries, consider this: Between 1989 and 1997, entry-level wages for male college graduates actually declined by 6.5 percent. Women graduates watched their paychecks fall by 7.4 percent. Fraser cites two Labor Department economists who found that “unmarried men and women between the ages of 18 and 29 were significantly worse off economically during the 1990s than they had been in the 1970s or 1980s.”
Fraser, a financial reporter, spent four years interviewing workers in their 20s, baby boomers and older employees from industries such as banking, publishing, technology and telecommunications. She also logged on to disgruntled-worker Web sites and visited chat rooms. “Above all, I have been interested in change,” Fraser explains. What she found was that during the past decade of grandiose IPOs and fine young millionaires, life has gotten significantly worse for a whole lot of workers — and not just economically. They’re unhappier, too.
There’s a numbing similarity to most of the individual stories Fraser relates — tales of stress-related illnesses, 24-hour on-call weeks, shrinking pension plans, Big Brother-style e-mail monitoring, a temporary workforce completely bereft of benefits and upward mobility, and bullying workplace atmospheres, not to mention smaller paychecks and harrowing staff purges. Surveying the carnage, Fraser detects a recent transformation in corporate America “equivalent to an industrial revolution for white-collar workers who, by necessity, have learned to adjust.”
(It’s important to note that Fraser mostly writes about America’s larger corporations, not dot-coms. She saves that revolution for later, using it to demonstrate how traditional white-collar Americans preferred to risk everything at a dot-com rather than deal with the drudgery and injustice of their jobs in more traditional industries.)
“White-Collar Sweatshop” boasts more than just numbers; Fraser names names and details hair-raising policies at well-known corporations in vibrant detail. Certain employee-unfriendly companies and hard-as-nails CEOs keep popping up throughout the book, such as Andrew Grove of Intel, Sandy Weill of Citigroup and Louis Gerstner of IBM.
Grove, author of the appropriately titled “Only the Paranoid Survive” (a sort of corporate Bible for aspiring egomaniacs), once slammed “a stave of wood the size of a baseball bat” on a conference table to rebuke an employee who arrived late for a meeting. At Intel, Grove initiated a creepy “rankings and ratings” system designed to measure the productivity of each employee against his or her co-workers. One weary staffer, tired of looking over his shoulder, complained that “it got so bad you were afraid to help other people.”
Other accounts are so painful that they take on a kind of grim humor, as when a single father and technical writer at Intel recalls leaving his small children home alone after he’d tucked them into bed so he could return to the office late at night. The very technology that was supposed to free up leisure time and unchain workers from their offices has led to an invasion of e-mail, fax machines and cellphones in the home. Workers are expected to make a round-the-clock commitment. America Online congratulates itself for offering its employees the occasional e-mail-free weekend, as if having Saturday and Sunday off were a perk. Fraser interviewed a marketing executive from Scarsdale, N.Y., who has come to relish the precious moments when her commuter train passes through a tunnel. At least then, she rationalizes, she won’t even have the option of checking voice mail and taking calls on her way home.
In perhaps the most humiliating anecdote in “White-Collar Sweatshop,” Fraser describes an “Adopt-an-ATM Machine” program at Bank of America, in which employees had the opportunity to pick up trash around the cash machine of their choice — during off-work hours. Of 158,000 workers, 2,800 people signed up, obviously because they thought their newly honed custodial skills might lead management to spare them in the next round of layoffs.
Not surprisingly, Fraser concludes that workers’ morale has plummeted. As for corporations’ attempts to fix the situation, they amount to pathetic band-aids. A NYNEX employee recalls “Winning Ways” retreats during which staffers were told to jump around the room to see “how creative” they could be. Meanwhile, NYNEX management was gradually firing 20 percent of the staff. And although workers compared working at NYNEX to living in the Stalinist Soviet Union, they jumped around as they were told.
How did things get so bad? Fraser traces the degradation of the white-collar workplace back to the 1970s, when a brutal recession scared the paternalistic britches off corporate America and encouraged it to cast off legacies of the postwar era such as leisure time, hearty benefits and comfortable retirements. She specifically targets the ’80s, a decade of hostile takeovers and colossal mergers, along with mounting foreign competition, as the years when white-collar workers’ lives were changed forever. Slash-and-burn tactics like Ronald Perelman’s shutdown of Revlon’s pension plan (so that he could grab $100 million of “so-called surplus assets”) dominated the corporate landscape.
But perhaps even more disturbing is that for all the ills that workers suffer in the white-collar “sweatshop,” the bottom lines of the corporations that crack the whip aren’t even the better for them. According to Fraser, the IBMs, AT&Ts and Intels of America have demoralized a newly technologized, stressed-out, paranoid and cynical production line of human cogs solely for the benefit of Wall Street, the economy’s “ultimate arbiter,” and a handful of CEOs. In the past decade, the latter group watched their salaries jump 490 percent while many of their own companies struggled to survive.
Massive layoffs emerged in the ’80s as the cure-all for companies in distress. Forty-five million Americans — many of whom believed they were exchanging their devotion and doggedness for long-term employment — got the ax in the past 20 years. During the prosperous years between 1995 and 1997, 6.5 million people were handed pink slips. One woman who survived layoffs at Lehman Bros. was advised to “smile more often so that people would know just how grateful she was to still have her job.”
Fraser does find some corporate practices to admire and also names some companies that have made inroads into better management — places like Pepsico, Netscape, Delta, Southwest Airlines and Reebok. Taking their lead, in a sort of 12-step plan for the recovering corporate miser, Fraser prescribes how companies can reinstate loyalty and faith in the workplace. She suggests true 40-hour workweeks, more vacations, better healthcare and pension plans, more privacy, restrictions on contingent labor, smaller bonuses for CEOs and fewer layoffs. Despite her generally dire findings, Fraser reassures us that life will improve for today’s down-and-out organization man, if only because without his loyalty and productivity the bottom line will suffer.
But what about those burned-out folks who can’t wait for their bosses to get a clue, the ones I’m assuming Fraser intended to incite to action? Does she want her readers to throw off their ties and pumps and pick up picket signs? Recently, 15,000 unhappy Boeing employees staged a successful 40-day strike, but Fraser acknowledges that, typically, white-collar workers reject the idea of unionizing. For the most part, corporate Americans don’t want to associate with a remedy they consider blue-collar.
And the truth is, despite the legitimate, sometimes heartbreaking complaints Fraser heard, many white-collar types take pride in working 11-hour days. The Darwinian corporate atmosphere has grown so deadly — Fraser’s brilliant example is a Lexus commercial’s boast “Sure, We Take Vacations. They’re Called Lunch Breaks” — that it seems hard to imagine mutual trust and cooperation among co-workers, let alone that they would feel enough freedom to leave the office for a leisurely midday meal. As much of Fraser’s research indicates, battalions of temporary workers and freelancers hungrily await permanent job openings. Who wants to get caught moaning about a well-paying job?
Fraser does offer some models for protest: consumer boycotts, resistance to investing in the stocks of “bad” companies. There are individual moments of rebellion as well. Some of Fraser’s subjects have refused to carry cellphones and beepers. Many of them have taken up arms, if only electronic ones, by voicing their complaints over the Internet. FACE Intel, a Web site maintained by former and current Intel employees, features a photo of a demonstration and a discussion titled “Suicide and Heart Attacks, Stress Kills.” At the top of the page looms a quote from Holocaust historian Elie Wiesel.
Despite these surprising and inspiring moments, however, Fraser’s suggestions for worker activism ultimately don’t match the authority with which she makes her initial exposé. “White-Collar Sweatshop” offers such a convincing case for the plight of white-collar workers, and paints such a good portrait of their strange resolve to stick it out, that you’re left with the indelible image of a pasty-faced worker hiding behind cube walls, hunched over the keyboard (in an ergonomically incorrect posture, of course) and passively e-mailing friends about how much life, and his job, sucks. The very fact that she directs her most constructive advice to CEOs rather than to their minions unwittingly betrays who holds all the cards. Perhaps Fraser’s feeble call for white-collar sweatshop workers to strike back serves as a testament to how truly defenseless they have become.
Suzy Hansen, a former editor at Salon, is an editor at the New York Observer. More Suzy Hansen.
Memorial Day fiction: Are we there yet?
Salon exclusive: At the start of the summer fiction season, new stories from Chris Pavone and Natalie Bakopoulos
(Credit: iStockphoto/caracterdesign) “Are we there yet?”
It’s a dreaded sentence. When it’s spoken by an anxious child from the back seat, it’s enough to make stressed-out parents wish they’d never taken a family vacation in the first place. And even if it’s delivered as a sing-songy punch line, from an impatient partner or spouse on a long road trip, it’s an irritating eye-roller of a joke.
So this Memorial Day weekend — the unofficial start of the summer vacation season, and therefore the summer fiction season — we asked two novelists to reclaim the sentence in a new and adult context. For our latest fiction project, there was only one simple rule: Each story had to include the line “Are we there yet?” in a fresh and surprising way.
Continue Reading CloseDavid Daley is the senior culture editor of Salon. More David Daley.
“Tubes”: What the Internet is made of
If you think your data lives in the cloud and flies through the air, you're wrong
Andrew Blum The title of Andrew Blum’s “Tubes: A Journey to the Center of the Internet” is a ricocheting joke. When Alaskan Sen. Ted Stevens described the Internet as a “series of tubes” back in 2006, he was roundly mocked for not understanding the online world despite being chairman of the Commerce, Science and Transportation Committee and therefore instrumental in overseeing it. Stevens may not have known what he was talking about, Blum (a correspondent for Wired magazine) acknowledges, but he wasn’t wrong, either. In writing this account of “the Internet’s physical infrastructure,” Blum found that “one thing [the Internet] most certainly is, nearly everywhere, is, in fact, a series of tubes.”
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Laura Miller is a senior writer for Salon. She is the author of "The Magician's Book: A Skeptic's Adventures in Narnia" and has a Web site, magiciansbook.com. More Laura Miller.
Exclusive: The Paris Review, the Cold War and the CIA
Letters discovered by Salon show even deeper Cold War ties between the Paris Review and a U.S. propaganda front
(Credit: Salon) In 1958, the Paris Review’s George Plimpton wrote his Paris editor with a grand proposal. The Russian author Boris Pasternak had just been awarded the Nobel Prize. But under pressure from the Soviets — humiliated that “Dr. Zhivago” had to be smuggled out of the country — he refused it. “The Pasternak affair has caused such a stir here,” writes Plimpton from the journal’s New York office, “and is in itself an event of such importance in lit’r’y history that we feel the Review somehow should chronicle what has happened…” Writing to Nelson Aldrich, the Paris editor, Plimpton suggests short statements by a “variety of authors asked to comment. What does Sartre have to say on this matter … Aragon, Neruda, Waugh? Here [in New York] we have Niccolo Tucci … digging up statements, mostly from writers who (as he is himself) are refugees from tyranny…” Plimpton goes on to suggest that the Congress for Cultural Freedom, largely and covertly funded by the CIA, might fund brochures to help publicize the issue.
Continue Reading CloseA co-founder of Guernica, Joel Whitney is a Brooklyn writer whose work appears in The New York Times, The New Republic, World Policy Journal and The Paris Review More Joel Whitney.
“People Who Eat Darkness”: The disappearing blonde
A true crime story set in Tokyo illuminates the complicated truths behind media cliches
Joji Obara and Lucie Blackman (Credit: Estate of Lucie Jane Blackman) Lucie Blackman, 21, went out for the afternoon in 2000, phoning her roommate and best friend Louise to arrange a meeting later that night. Lucie never showed up, and within a few days she’d become one of those vanished blondes whose fates fuel headlines and hours of speculative media coverage. She was British, a former flight attendant, and she and Louise were living in Tokyo. They were also bar hostesses, a profession with a very specific meaning in Japan, difficult to explain to foreigners and not entirely clear to the Japanese themselves. Lucie both did and didn’t match the classic Missing Blonde profile, and for a while the mystery of what happened to her threatened to lapse into permanent obscurity.
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Laura Miller is a senior writer for Salon. She is the author of "The Magician's Book: A Skeptic's Adventures in Narnia" and has a Web site, magiciansbook.com. More Laura Miller.
Corporate criminals gone wild
The maker of the documentary film "Inside Job" has a new book excoriating Wall Street -- and President Obama
A detail from the cover of "Predator Nation" “Inside Job,” Charles Ferguson’s Oscar-winning documentary film on how government, Wall Street and academia colluded to deliver us the worst financial crisis since the Great Depression, made a powerful case that something was very very rotten at the heart of the American political/economic nexus. His follow-up book, “Predator Nation: Corporate Criminals, Political Corruption, and the Hijacking of America,” can be considered the legal brief that dots every “i” and crosses every “t” in his argument. A tightly argued, profusely footnoted and deeply enraged castigation of everyone involved, “Predator Nation” isn’t just a factually unchallengeable account of how Wall Street blew up the global economy. It’s a denunciation, a call for justice and a warning: After getting away with the crime of the century, Wall Street still isn’t satisfied.
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Andrew Leonard is a staff writer at Salon. On Twitter, @koxinga21. More Andrew Leonard.
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