Kozmo's bright idea

The Web-delivery service wants you to return that video, but they aren't saying how.

By Janelle Brown

Published April 20, 2001 8:26PM (EDT)

Salon Technology's writers discuss the latest news in high tech and give their opinionated takes on the biggest technology stories of the week.

This week Janelle Brown tells the sordid tale of how the Web delivery service Kozmo.com sent its customers on an 11th-hour scramble to return their videos -- or pay the price.


By Janelle Brown

Janelle Brown is a contributing writer for Salon.

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