Chase online banking sputtering

Angry customers line up at Twitter to vent, but Chase promises to erase any late fees the glitches cause


Pallavi Gogoi
September 15, 2010 9:16PM (UTC)

Problems at Chase's online banking service are continuing.

The site went down Monday night and was down all day Tuesday. A Chase spokesman said service was restored early Wednesday, but later Wednesday morning the site again carried a message saying service was unavailable.

Advertisement:

Chase has 16.5 million customers who bank online. Chase's ATMs and telephone banking services weren't affected.

Chase spokesman Thomas Kelly said Chase would work with any customers who had online bill payment deadlines they couldn't meet because of the outage.

Outraged bank customers took to their Twitter accounts to share their frustration.


Pallavi Gogoi

MORE FROM Pallavi Gogoi

Related Topics ------------------------------------------

Internet Culture Twitter

BROWSE SALON.COM
COMPLETELY AD FREE,
FOR THE NEXT HOUR

Read Now, Pay Later - no upfront
registration for 1-Hour Access

Click Here
7-Day Access and Monthly
Subscriptions also available
No tracking or personal data collection
beyond name and email address

•••


Fearless journalism
in your inbox every day

Sign up for our free newsletter

• • •