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Topic: customer service

In this Aug. 13, 2014 photo, a man stands in the middle of the Firstkontact Center, a call center in the northern border city of Tijuana, Mexico. Many Mexicans deported under U.S. President Barack Obama are finding employment in call centers in Tijuana and other border cities. In perfect English, some don’t even speak Spanish, they talk to American consumers who buy gadgets and gizmos, have questions about warrantees and complain about overdue deliveries. The call center industry has prospered in Mexican border cities as deportations spiked under U.S. President Barack Obama. (AP Photo/Alex Cossio) (AP)

Risking their lives for customer service

Hamilton Nolan - In These Times

Master the leading CRM tool of today

Salon Marketplace
(AP Photo/Carolyn Kaster, File)

Delta One-Ups United In Video

Taylor Link
(AP/Matt Rourke)

EXCLUSIVE: Bank of America lie

Sarah Jaffe
A sign outside the Comcast Center in Philadelphia. (AP/Matt Rourke)

Sarah Gray
A sign outside the Comcast Center in Philadelphia. (AP/Matt Rourke)

Sarah Gray
(<a href='http://www.shutterstock.com/gallery-139531p1.html'>isskh</a> via <a href='http://www.shutterstock.com/'>Shutterstock</a>)

Colin Lecher - Popular Science
(<a href='http://www.shutterstock.com/gallery-696460p1.html'>PathDoc</a> via <a href='http://www.shutterstock.com/'>Shutterstock</a>)

Prachi Gupta
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